Refund Policy

General principle

If a job request is cancelled before crew is assigned or before the shoot begins, any fee already collected from the agency is refunded in full.

Cancelling after the process has started

• If a job is cancelled after the shoot is complete, the fee for the stages already completed (shoot, edit) is deducted and the remainder is refunded
• No refund is issued for a job that has already been delivered and approved (status "complete") — the mechanism for that stage is a revision request, not a refund
• The platform's commission is not refunded for the portion of work that was actually carried out

Your right to a revision

If a delivered job doesn't match the brief, you can request a revision from your dashboard before paying — timecoded notes go straight to the relevant crew member. We recommend a revision as the first step, ahead of a refund.

In case of a dispute

If the agency and the crew member disagree about a refund, our admin team hears both sides and proposes a resolution.

How to request one

Email your refund request to info@postoffice.com.tr with the relevant job code; requests are reviewed within 5 business days.